How do I get an app on my iPhone, iPad or iPod Touch?Once the app is downloaded from the App Store, either connect your iPhone or iPod Touch to your computer and download it using iTunes or alternatively download it directly from your iPhone using the integrated App Store feature.
I accidentally deleted my copy of the application. Can I get it back without paying?To redownload the application to your iPhone, iPod touch, or computer: Make sure you are signed in with the same account used for the original purchase. Locate the application and click the "Buy app" button or tap the price on the device. A prompt will appear - "You have already purchased this item. To download it again for free select OK". Click OK to continue with the download.
I have downloaded the app but I'm having trouble launching the app?If you are having problems launching a newly purchased application from iTunes then try following troubleshooting steps outlined by Apple - "Troubleshooting applications purchased from the App Store"
Why doesn't the background video play in the app?All our applications that play videos use the integrated video player in the iPhone SDK and have been tested on multiple devices to ensure they are in a compatible format. If you are having problems playing a video animation please make sure you have updated your device to the latest version. If you are still having problems try restarting the device.
How do I adjust the volume of the hypnotherapist's voice and the music?Some of our apps allow you to adjust the volume of the hypnotherapist's voice and the background music volume. To adjust the volume tap the "Settings" button (cog icon). A new menu will appear at the bottom of the screen and allow you to adjust the volumes using a slider.
The application keeps crashing - how do I fix it?
Try restarting the iPhone or iPod Touch. If the app crashes again remove the application and try reinstalling it.
Step 1: Restarting the deviceTo turn it off, press and hold the Sleep/Wake button until the red slider appears. Slide your finger across the slider to turn off iPhone. To turn iPhone on, press and hold the Sleep/Wake button until the Apple logo appears.
Step 2: Removing an app from the devicePress and hold the iPhone application icon until it starts to wiggle. Press the "X" in the corner of the icon and confirm deletion in the window that appears.
Step 3: Reinstalling a purchased applicationSimply reconnect your device to your computer via USB and use iTunes to re-sync your app.
I can't hear any sound. What's wrong?All of our apps are thoroughly tested before we submit them to Apple so the most likely reason for no sound is that you have the "Silent" switch on. The "Silent" switch is located on the left side of the phone. If you are still unable to hear any sound then please make sure you have the volume set to max using the volume toggles below the "Silent" switch.
Can't get AirPlay to work on my Apple TVSome of our apps allow you to stream audio, video and images to your Apple TV device over AirPlay. If you are having problems connecting please make sure you do NOT have a password set in your AirPlay settings. Make sure that AirPlay is working in other apps such as the Photos app and iPod app. If you are still having problems then it is likely the app cannot find your Apple TV device. Please try deleting the app from the multi-tasking bar (double press home screen button on bottom of device) and reopen the app.
Still got a problem?
If you are still experiencing a problem with one of our applications or if you would like to contact us for any other reason please fill out our online form on our contact us page and we will get back to you as soon as possible. Please make sure you include the name of the app you are having problems with. Thank you!